Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated by your use of the Service, and limited information from third-party services you choose to use with ProductStudio.

2. How We Use Information

• Create, authenticate, and secure user accounts.
• Provide AI image generation, image editing, video generation, marketing copy, workflow, and dashboard features.
• Process subscriptions, credit purchases, refunds, invoices, and credit ledger changes.
• Store generation history, display results, troubleshoot failed generations, and automatically return credits where our system records an eligible generation failure.
• Send service emails, security notices, receipts, password reset messages, support replies, and newsletter messages when you subscribe.
• Monitor reliability, prevent abuse, detect fraud, enforce our Terms, and comply with legal obligations.
• Measure feature usage and improve ProductStudio, including through optional analytics tools where enabled.

3. AI Processing and Service Providers

To provide the Service, we share only the information needed for a specific function with vendors that help us operate ProductStudio. These vendors may include cloud hosting, storage, database, authentication, email, analytics, payment, and AI model or media-processing providers.

For AI generation and editing, your prompts, uploaded media, masks, task metadata, and generated outputs may be transmitted to model or media-processing providers such as Volcano Engine, Evolink, fal.ai, or similar providers configured for ProductStudio. Their processing is governed by their own service terms and data practices.

• We do not sell your personal information.
• We do not use private uploads to train a public ProductStudio model.
• We require service providers to process information only for the services they provide to us, subject to their applicable contracts and policies.

4. How We Share Information

• With service providers that host, process, transmit, analyze, secure, or support the Service.
• With payment processors to complete checkout, renewals, refunds, taxes, fraud checks, and payment disputes.
• With authentication providers, such as Google, if you choose to sign in through them.
• With law enforcement, regulators, courts, or other parties when required by law or when necessary to protect users, the Service, or our rights.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate protections for personal information.
• With your consent or at your direction.

5. Retention

We keep personal information for as long as needed to provide the Service, maintain account and billing records, comply with legal obligations, resolve disputes, enforce agreements, and protect the Service.

Generated media, source files, and task data may be stored while your account is active or as needed for product functionality, security, debugging, and billing records. Temporary processing files may be removed sooner for operational, security, or storage reasons.

• You may request deletion of your account or certain personal information by contacting support.
• We may retain limited records where required for tax, accounting, payment dispute, fraud prevention, security, or legal compliance purposes.

6. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, HTTPS/TLS, provider-level security controls, webhook signature verification, and audit records for credits and payments.

No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and for promptly telling us if you believe your account has been compromised.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to opt out of some marketing communications or certain sale/share uses of personal information.

California residents may have rights under the CCPA, as amended by the CPRA, including rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and be free from discrimination for exercising those rights where the law applies.

Individuals in the EEA or UK may have rights under GDPR or UK GDPR, including access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making where the law applies.

• To exercise a right, contact support@productstudio.top.
• We may need to verify your identity and account ownership before acting on a request.
• You can unsubscribe from newsletter emails through the unsubscribe link in those emails.
• You can control cookies through browser settings and the choices described in our Cookie Policy.

8. International Data Transfers

ProductStudio is an online service and may process information in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

Where required, we rely on appropriate transfer safeguards, provider commitments, or other lawful transfer mechanisms.

9. Children's Privacy

ProductStudio is intended for users who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

10. Changes and Contact

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide additional notice where required.

• Email: support@productstudio.top
• Website: https://www.productstudio.top
• Operator address: Online service